Appeal your Sassa SRD R350 grant rejection

Appeal your Sassa SRD R350 grant rejection: If you applied for the Covid-19 SRD grant (Apply here for the SRD Grant), you received a notification that your application was declined (read reasons why your SRD grant may have been rejected) and you do NOT agree with the decision, you do have the right to submit an appeal with the Department of Social Development and have your application reassessed.

When to submit an appeal

You must submit your appeal within 90 days of your application being rejected (if you appeal after 90 days, unfortunately your application will not be reconsidered). Appeals are submitted to the Department of Social Development Independent Tribunal for Social Assistance Appeals (ITSAA), and below we will explain step-by-step, how to lodge an appeal. Appeal your Sassa SRD R350 grant

Appeal your Sassa SRD R350 grant

Before you submit your appeal, make sure you do infact qualify for the SRD grant (read the criteria for applying for the SRD grant here) and that the information you submitted on your SRD application is accurate and complete.

If the information you submitted on your initial SRD application was incomplete or has changed, you must update and reconfirm your SRD grant application here.

How to submit an appeal – follow these steps:

1) Visit the SRD Appeal website
2) Type in your ID number and mobile number used in your application.
3) Press “send pin” and await an SMS with a verification pin
4) Enter the verification pin on the appeal website and press “submit”
Your appeal has now been submitted!

How to check your SRD appeal status:

Once you have submitted your appeal, via the instructions above, you may want to follow up to check if your appeal has been assessed and your grant application approved.
To check the status of your appeal, follow these steps:
1) Visit the SRD Appeal website
2) Type in your ID number and mobile number used in your application.
Your appeal status will now be displayed on your screen.

Please note the following:

• Appeals must be lodged for each month in which the R350 grant was rejected.
• The Independent Tribunal will provide an outcome of the appeal within 60 to 90 days from lodging the appeal.
• The Independent Tribunal will check and revalidate your information (including income or alternative financial assistance), with various databases utilized by SASSA.
• The Independent Tribunal’s decision on the appeal is final and no further internal recourse will be available.

What Do You Need for the SASSA Grant Appeal Process

To lodge the SASSA grant appeal process, you need:

• Identification Number
• Phone number
• An internet-enabled mobile phone or computer

Please note, you must know the month you are appealing for and have a reason for appealing.

SASSA Grant Appeal Process

If you applied for a SASSA grant and were declined when you did the sassa status check, you can appeal the decision. Before you submit your appeal, ensure you meet the criteria for application. Failure to meet the criteria is the most probable cause for your SASSA grant application being declined. If you met all the qualifications for the grant but your application was still declined, here’s how to lodge a SASSA Appeal:

Lodging a SASSA Appeal 

SASSA appeal has to be lodged at the Department of Social Development. It is advisable to appeal within 30 days of receiving a rejection. You will be required to use the same 13-digit South African identification number and phone number that you used when submitting your original application.

What to Note When Lodging Your Appeal

• Ensure that your contact details are accurate on the SRD platform. If they are not, you will need to update your details. If your appeal is successful, SASSA will be directed by the independent tribunal to issue payment to you directly, and will thus need your accurate contact information to disburse the funds. After updating your contact details, you will be redirected back to the SRD DSD appeal website to proceed with your appeal.
• Applicants who are appealing, have to confirm that they have read and accepted the clauses included in the declaration and consent documents.
• Once this is done, and you have submitted your appeal, you will be redirected to a confirmation message on another page that your appeal was successfully submitted.
• A SASSA appeal has to be lodged for each month the grant was rejected if you are in disagreement with the decision.
• The independent tribunal is tasked with informing the applicants of the outcome of their appeal application electronically, within about 60 to 90 days of their appeal submission.
• Applicants may reach the Department of Social Development Independent tribunal for any queries on social assistance appeals.

Reasons for Reconsideration Decline 

SASSA grant appeal is the final attempt at getting the grant. Unfortunately, SASSA can also decline your appeal. When this happens, you will not be able to appeal again with DSD or SASSA.

SASSA will decline your appeal for the following reasons:

Alternative Income Source Identified

This means that the applicant has a balance of about R595 or more that is coming into their bank accounts, for the reconsidered period. Appeal your Sassa SRD R350 grant

Identity Verification Failed

Meaning that the personal information provided by the applicant does not match the details provided by the Department of Home Affairs.

Contact the Department of Social Development Independent Tribunal for Social Assistance Appeals (ITSAA), with any queries you may have with regards to the appeal:

• Tel: 012 312 7727
• Email: grantappeals@dsd.gov.za
• Fax: 086 534 3124 / 086 216 371
• Post: Private Bag x 901, Pretoria, 0001