Protection Officer Job (Psychosocial Support Officer)

Protection Officer Job (Psychosocial Support Officer)

Protection Officer Job (Psychosocial Support Officer)-GBV, Kigoma/Kasulu, Tanzania

Founded in 1956, The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organization providing direct assistance to conflict-affected populations – refugees, internally displaced people (IDPs) and host communities – in more than 40 countries around the world.

Protection Officer Job at The Danish Refugee Council

DRC has been implementing emergency response projects in Tanzania since the onset of the Burundi refugee crisis in 2015 in three refugee camps in the Kigoma Region at the border with Burundi. DRC’s integrated projects for refugees, asylum seekers and host communities comprise sectors such as Camp Coordination and Camp Management (CCCM), Protection (CBP, PSN, GBV, CP and Legal), Shelter and infrastructure, and Economic Recovery.

Overall purpose of the role:

Under the direct line management of the GBV Team Leader, the GBV Case Management Officer is responsible for the provision of case management and psychosocial support to survivors of gender-based violence, particularly women and girls.

Main Responsibilities:

  •  In compliance with best-practice and international standards in GBV response, provide case management services, including direct psychosocial support, for survivors of gender-based violence, particularly women and girls and other vulnerable groups.
  •  Case management services will include assessment of needs, development of an action plan for recovery, conducting referrals to relevant services, implementing the action plan, and ensuring appropriate follow-up and case closure when appropriate;
  •  Provide age-appropriate counseling for vulnerable adolescent girls and boys as well as children following the best practices for caring for child survivors and in the best interest of the child;
  •  Provide age-appropriate quality psychosocial support in mobile and static-safe spaces (including women’s community centers) and child-friendly spaces, including the implementation of emotional support group sessions and awareness/information sessions;
  •  Ensure timely filing and storage of GBV data in the gender-based violence information management system (GBVIMS+) in compliance with the information sharing protocol developed at the inter-agency level;
  •  Prepare and submit weekly and monthly work plans in a timely manner for the GBV Team Leader’s validation; Receive referrals from different agencies, conduct an action plan and appropriate response to each case; and send referrals to different agencies according to the action plan developed with the beneficiary;
  •  Flag the need for case conferences based on needs and attend with relevant key actors when needed with the support of the Protection Team Leader, while ensuring a survivor-cantered approach;
  •  Update the service mapping on a monthly basis and flag the training needs of service providers by calling service providers and visiting their premises.
  •  Work closely with the child protection section when GBV cases involve child survivors, particularly when assessing the best interest of the child;

Programming & Operations

  •  Ensure efficient and effective program implementation while following the budget and work plan
  •  Participate in preparing monthly/quarterly/annual highlights/reports and proposals and budgets for donors
  •  Lead the team in carrying out monitoring and evaluation exercises
  •  Take initiative on procurement, working with GBV Team Leader, Protection Coordinator and Protection Manager, and Supply chain to ensure a smooth procurement process and correct use of budget spending.

Coordination and representation

  •  Collaborate with relevant internal and external technical experts on sector-relevant issues
  •  Represent DRC at meetings and other relevant technical coordination meetings
  •  Ensure integration with other DRC sectors, such as Camp Coordination and Camp Management livelihoods, and Protection. Project Manager, Digital Square of East Africa at PATH

Project development

  •  Assist in developing project plans and budgets for funding
  •  Develop projects tools
  •  Project implementation and reporting
  •  Monitor and evaluate projects.

About you

In this position, you are expected to demonstrate DRC’s five core competencies:

  •  Striving for excellence: You focus on reaching results while ensuring an efficient process.
  •  Collaborating: You involve relevant parties and encourage feedback.
  •  Taking the lead: You take ownership and initiative while aiming for innovation.
  •  Communicating: You listen and speak effectively and honestly.
  •  Demonstrating integrity: You act in line with our vision and values.

Qualifications and Experience

Essential Experience

  •  Bachelor’s Degree in social sciences, Counselling, Psychology, gender, and development, or any other related field
  •  Good proficiency in written and spoken English, and Swahili

Competency profile

  •  Compliance and Detail-oriented
  •  Strong team player
  •  Excellent interpersonal skills, culturally sensitive and adaptable
  •  Flexible, enthusiastic and willing to learn from others
  •  Understands humanitarian issues in Tanzania, and the region
  •  Willing to travel to project sites in Tanzania

Position Information

Employment category: Grade H, level 1

Reporting to: GBV Team Leader

Technical line manager: Protection Manager

Direct reports: N/A

Unit/department: Protection

Location: Kasulu/Kigoma

Providing equal opportunities We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment without attention to race, age, ability, ethnicity, nationality, religion, gender identity, sexual orientation, marital status, or any other factor. At DRC we celebrate diversity and appreciate our employees for the people they are and their unique skills, backgrounds, and perspectives. We encourage all interested candidates to apply.

DRC strives to attract, motivate and retain qualified national staff within its programs. As such, we strongly encourage national and diaspora candidates to apply for this position. However, candidates should take into consideration that DRC cannot employ, under an international contract, a national of the country in which he or she will be working (in this case, the United Republic of Tanzania)

Promoting high standards : DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

Application and CV

Only motivated applications that address the stipulated duties and meet the required qualifications, sent together with a CV, will be considered.

DRC only accepts applications sent via our online-application form on under JOB

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